For Xero bookkeepers & accountants
Xero has no disputed status for bills — so you're stuck prefixing references and praying nothing slips
DisputeDesk gives Xero users a proper disputed-bill workflow: status, notes, and resolution tracking in one place — no more [DISPUTED] hacks.
Join the DisputeDesk early list — be first in when it ships and help shape exactly what gets built.
Today
You prefix a bill reference with '[Disputed]', paste a note into the memo field, and hope the next person who touches it reads it. When a client asks for an update, you're ctrl-F searching through Xero notes or a separate spreadsheet to reconstruct what happened.
With DisputeDesk
Every disputed bill has a clear status, a reason on record, and a visible owner — surfaced in a single view so nothing ages silently and client updates take seconds, not minutes of archaeology.
Conceptual — the workflow DisputeDesk is being built to handle.
What we keep seeing
This gap comes up repeatedly across Xero's own community forums and r/Bookkeeping threads: users asking for a native disputed or on-hold bill status, getting told to use reference prefixes or memo fields, and then describing the multi-column spreadsheets they've built to compensate — a clear sign the platform workaround isn't holding.
Observed across public operator forums — the reason this page exists.
Without it
You prefix a bill reference with '[Disputed]', paste a note into the memo field, and hope the next person who touches it reads it. When a client asks for an update, you're ctrl-F searching through Xero notes or a separate spreadsheet to reconstruct what happened.
With DisputeDesk
Every disputed bill has a clear status, a reason on record, and a visible owner — surfaced in a single view so nothing ages silently and client updates take seconds, not minutes of archaeology.
We're building DisputeDesk as a lightweight layer on top of Xero that adds the disputed-bill workflow Xero itself never shipped.
How DisputeDesk works
Connect Xero
Authorise DisputeDesk via Xero's OAuth — your existing bills and contacts sync immediately, nothing re-keyed.
Flag & document disputes
Mark any bill disputed, log the reason (wrong amount, missing PO, duplicate), and assign it to whoever owns the chase.
Resolve and close
Track each bill through to resolution, record the outcome, and keep a clean audit trail your client or manager can read without asking you to explain it.
Straight answers
Can I use DisputeDesk today? +
Not quite yet — we're building it now. Early users get first access when it ships and directly shape which features land in v1. If disputed bill tracking is a real headache in your practice, this is the list to be on.
What happens after I sign up? +
You'll get a short email from us within a day or two with a few questions about how your practice currently handles disputes — your answers help us build the right thing. When early access opens, you'll hear first. No newsletters, no noise.
Who's behind DisputeDesk? +
An independent builder who went deep on Xero AP workflows and kept hitting the same wall: no native dispute status, no clean trail, no good third-party fix. DisputeDesk is the tool that should already exist.
We already use a spreadsheet — why is this better? +
A spreadsheet breaks the moment a bill in Xero is edited, approved by accident, or handed to a new staff member who doesn't know the sheet exists. DisputeDesk stays in sync with Xero, so your dispute log and your AP ledger never drift apart.
Get early access
Join the DisputeDesk early list — be first in when it ships and help shape exactly what gets built.
You're on the early list.
We'll be in touch within a couple of days with a few quick questions about your current workflow — your answers directly shape what DisputeDesk v1 looks like. Watch your inbox.
One quick thing: tell us your role and practice size so we build the right thing for how you actually work.